Service Manager - Group Marketing Technology (f/m/x)

Raiffeisen Bank International AG

Vienna, Austria


60k€+ (jährlich)

Sonstige Bereiche

Oct 19

International business requires an international corporate philosophy. Are you open to new ideas and do you value cultural diversity? At Raiffeisen Bank International, we are pleased to have more than 16 million customers in 13 CEE countries. And our journey continues – with exciting new issues for us to tackle such as digitalisation and changing customer needs. Join us on our journey.  

Service Manager - Group Marketing Technology (f/m/x)  

The MarTech team is responsible for providing infrastructure services and innovations as a shared service center for all marketing initiatives in RBI Group.  As innovation is transitioning to operation, new services are created. To strengthen our team, we are looking for a highly motivated, ambitious, and service-oriented team player, who feels comfortable taking responsibility for our technical marketing infrastructure.

What you can expect:

  • You are there from the beginning to initiate projects that further strengthen our technical marketing infrastructure. When implementing the necessary processes (e.g., Incident & Problem Management), you ensure that you comply with the bank's existing IT process framework.
  • As the person responsible for operations, you do not only make sure that our SLAs are fulfilled, but also monitor the quality of the entire operation based on defined KPIs.
  • You are responsible for User Access Management as well as onboarding of new users and take care of proper documentation, continuity management and IT Risk management.
  • As the interface to our internal and external partners you align and interact on upcoming releases and take responsibility for incident, problem & change management processes

What you bring to the table:
  • Very good IT Service Management knowledge based on best practice methodology
  • Technical and/or economic education (e.g. business informatics, business administration
  • Broad general IT knowledge (Client & Collaboration, Network & Hosting services)
  • 3+ years of experience of experience in working in a corporate environment, preferably in the financial services industry
  • Demonstrate a strong grasp of both marketing and technology issues
  • Team player, service orientation, high level of commitment and motivation
  • Project management capabilities and experience
  • Strong organizational skills and ability to handle multiple tasks simultaneously
  • Fluent knowledge of English (German as a plus)

What we offer:
  • You work in a talented team of international colleagues who share the same goals and are eager to push the digital transformation forward
  • Outstanding learning and development opportunities, we will create a development path together with you.
  • Flexible and family friendly work environment for a proper work-life balance e.g., in home-office mode
  • Social benefits (e.g., job ticket for public transportation, subsidy for sports and culture, yearly extended health checks, pension scheme, etc.)
  • You’ll earn an appropriate salary starting at 60.000.- gross p.a. including overtime

RBI AG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race or color, national origin, religion, political or other opinion, gender, sexual orientation or disability.
We are looking forward to receiving your online application!

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