Network Architect for Retained Organization (all genders)

Erste Digital GmbH

Vienna, Austria


52.2k€+ (jährlich)

Sonstige Bereiche

Nov 8

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

Network Architect for Retained Organization (all genders)





Occupation Area:



Erste Digital

The future of banking is digital, and IT is the key to this change. Erste Digital is the digital enabler that drives innovative IT solutions for Erste Group, the leading banking group in CEE. Our service involves “run the bank” as well as “change the bank” activities. Our more than 2,000 IT experts and enthusiasts deliver best-in-class IT solutions and services to all Erste Group entities and by this directly to Erste Group’s more than 16 million customers. Are you ready to work for one of the most innovative and largest IT companies in the CEE region? Then hit the “apply now” button.

The Datacenter Infrastructure & Network department is responsible for the complete operation of our central network solutions (Data Center LAN, Firewall, Loadbalancer, Internet SP, Cloud) and also for the managing of the sourced decentralized network solutions (WAN, LAN, WLAN) via the retained organization.

Your Tasks
  • Plan and manage our decentralized network solutions in cooperation with our sourcing partner based on Erste Group guidelines and standards
  • You are responsible for the overall architecture of the sourced solutions and their innovative further development
  • Receive new customer requirements and support the customer in the timely, project-oriented implementation on the respective target platform
  • Be co-responsible for all processes (Incident, Problem, Change, Request) and support the customer in case of escalations
  • Understand customer requirements and establish them on time on the respective platform
  • Company-wide process responsibility for network solutions (e.g. network monitoring, fault and incident management, availability management, problem management, change management)
  • Monitor and coordinate overarching issues and compliance with agreed KPIs and SLAs, monitor performance against defined KPIs and steer and implement appropriate measures to improve service quality
  • Check the billing of the correct service units and ensure the relevant customer billing in the internal billing systems
  • Work with enthusiasm on innovative topics as a strong team player
Your Background
  • Advanced knowledge and hands-on experience in the area of decentralized networks (LAN, WAN, WLAN), as well as in the networking of data center locations
  • Good knowledge in the areas of routing and switches and the technologies and products used there (Cisco)
  • Great interest in new technologies and good understanding of the goals and wishes of our customers to support their implementation in the best possible way
  • Experience in the handling of projects and the control of partner companies with the structure, configuration, support and tests of CISCO components
  • High service orientation and always strive to meet the requirements and expectations of our stakeholders
  • Convince your counterpart with an analytical, proactive, and structured way of working
  • Very good German and English skills, both written and spoken
Our Offer
  • Possibility to benefit and learn from our international, talented and passionate community at Erste.
  • Great learning curve through ownership and creative freedom.
  • Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic.
  • Good food: Healthy nutrition and good food are important for our quality of life. With seven restaurants and cafeterias, there’s something to suit every taste on the Erste Campus.
  • Health Centre – The Erste Campus operates a fully equipped health center that offers all employees a high standard of medical services during working hours.
  • New way of work: With our flexible working hours model we want to make your life less complicated. Combing the best of both worlds, remote and company time.
  • Employee benefits – Benefit from special conditions for financial services and insurances, supermarkets, clothing stores and many more.
  • Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital.
  • Language courses for German & English – Learning a new language unites. We support you with appropriate language courses where you participate together with your colleagues.
  • Visa Sponsoring – We support our employees with all the formalities associated with a relocation.
  • Work-Life-Balance – Home office, paternity leave, sabbatical, sports courses -– we support you in balancing work, family and leisure time.
  • The minimum wage for this full-time position in accordance with the collective agreement with complete fulfillment of the functional profile is EUR 52.220,-- gross per year. But this is just a formality - we would be happy to talk about your actual salary in person!

The way we are
Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.

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